The Umbrella Centre, 10 Oxford St, Whitstable CT5 1DD

  • What is the venue address? The Umbrella Centre, 10 Oxford St, Whitstable CT5 1DD 

  • Do you provide tables and chairs?  Yes, to all our events 

  • Do you provide table linen?  no

  • Is there parking? I have negotiated free parking next door for some stall holders. (It depends how many spaces are available, we will pick names at random as to who gets a space)The car park owners have just asked for a donation to their chosen charity. This can be any amount paid to myself on the day of the event should you choose to use this car park. Paid car park right outside to the back of the building.

  • What Time can I set up from? 9am. Due to the popularity of the events and how quickly we need to set up tables etc, we will ask you to wait outside if arriving before 9am

  • What’s the footfall? Steady stream of customers with successful stall holders taking about £250. We are no longer quoting footfall. Footfall is important but lots of other factors affect sales, quality of product, friendliness of stall holders, engagement with customers, whether customers are just browsing or actually buying. All of our events are well attended and we have lots of repeat bookings from stall holders

  • How much is a stall? 2020 prices: £32 all year with the exception of Nov and Dec pitches which are £37

  • How big is my pitch? Six foot by about three foot. 

  • Is there Wi-Fi? Yes

  • Do I need insurance? Yes, each stall holder must hold their own public liability insurance

  • How are the events advertised?  We have an extensive marketing plan for each event and advertising in the following places: Support Local Magazine which has a readership of 10,000, Sevenoaks mums, Kent Online, Visit Kent, Visit Tunbridge Wells, Stall Finder, My Kent Family, Tunbridge Wells Events, My Tunbridge Wells. Visit South East, Big Wow, Etsy, Facebook via Support Local Pop Up’s page, Facebook via Support Local Magazines Page, Google Listing on GMB, UK Craft Fair, Stall and craft collective, Tunbridge Wells Autumn Winter guide 12,000 copies distributed. Please be aware we do not use road signs or banners on railings for any of our events. We have applied for planning permission previously and this was declined, businesses are not allowed to put out banner railings or road signs and the council will take these down.

  • Does the public need to pay to get in? No all of our events are free entry 

  • When do I need to pay for my pitch? When you book, due to the popularity of the events we can only hold your space for 24 hours

  •  What If I need to cancel? We do not issue refunds, if we are given 30 day’s notice we will try on a best endeavours basis to swap you into a different date

  • Do I need to be able to take card payments? It’s not a requirement but it is advised purely for your own benefit

  • Can I have copies of the event flyers to share on social media? Yes! You can download our marketing material here